Shipping & Return Policy
Welcome to Prozama.net! We aim to provide a smooth shopping experience with reliable shipping and hassle-free returns.
Shipping Policy
Shipping Coverage & Timeframes
We deliver across Ghana.
Standard delivery time
Express delivery
Shipping Charges
Shipping costs depend on the delivery location and order size.
Free shipping may apply for orders above.
Shipping fees will be calculated at checkout.
Order Processing & Tracking
Orders are processed within business days.
Once shipped, you will receive a tracking number via email/SMS.
Delivery Issues
If a package is delayed or lost, contact us at mailto:info@prozama.net.
If delivery fails due to an incorrect address, additional charges may apply for re-shipping.
Return & Refund Policy
Return Eligibility
Returns are accepted within days of delivery.
Products must be unused, in original packaging, and with all tags attached.
Non-Returnable Items
Customized or personalized items.
Opened or used products (unless defective).
Clearance or final sale items.
Return Process
Contact us at : info@prozama.net with your order details and reason for return.
Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds & Exchanges
Refunds are processed within days after receiving the returned product.
Refunds will be issued to the original payment method.
Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or wrong item, notify us within [Insert Days] days for a replacement or refund.
Contact Us
For any shipping or return inquiries, reach out to us at : info@prozama.net.
By purchasing from Prozama.net, you agree to this policy. Happy shopping!